Shipping policy

SHIPPING POLICY

MADE-TO-ORDER PROCESSING

Peculiar Potting Co. products are made specifically for you after your order is placed. Most orders are produced and shipped within 2–7 business days. Processing times may be longer during holidays, product launches, periods of high demand, or circumstances outside our control.

SHIPPING AND DELIVERY

Shipping rates and available delivery options are displayed at checkout. After production, most domestic orders arrive within approximately 2–8 business days, depending on the selected shipping method, destination, carrier, and fulfillment provider.

Production and delivery estimates are not guarantees. Weekends and holidays are not included in business-day estimates.

TRACKING

When your order ships, you will receive a confirmation email containing tracking information. Tracking may take several business days to update after a shipping label is created.

MULTIPLE PACKAGES

Products may be made and shipped by different fulfillment providers. If your order contains multiple items, they may arrive separately and have different tracking numbers. You will not be charged additional shipping after checkout because an order is divided into multiple packages.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us immediately at hello@peculiarpottingco.com if you notice an error. Once production begins, address changes and cancellations cannot be guaranteed.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

LOST, DELAYED, OR MARKED-DELIVERED PACKAGES

Peculiar Potting Co. is not responsible for carrier delays or packages lost or stolen after being marked as delivered. If your tracking information shows an unusual delay or your package appears to be missing, contact the shipping carrier and email us at hello@peculiarpottingco.com so we can help review the situation.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or incorrect, contact us at hello@peculiarpottingco.com within 14 days of delivery. Include your order number and clear photographs of the item and packaging.

CONTACT

For shipping questions, contact:

Peculiar Potting Co.

hello@peculiarpottingco.com