Refund policy

RETURN AND REFUND POLICY

Because each Peculiar Potting Co. product is made to order specifically for you, we do not accept returns or exchanges for incorrect sizing, color selection, or change of mind. Please review the product description and size chart carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at hello@peculiarpottingco.com within 14 days of delivery.

Include your order number and clear photographs showing the item, the issue, and the packaging. Once reviewed, we will work with you to provide an appropriate replacement or refund.

Please do not send an item back without contacting us first. Items returned without prior authorization will not be accepted.

ORDER CHANGES AND CANCELLATIONS

Because production may begin shortly after an order is placed, changes and cancellations cannot be guaranteed. Contact us as soon as possible at hello@peculiarpottingco.com, and we will let you know whether the order can still be modified or canceled.

REFUNDS

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund.

SHIPPING DELAYS

Shipping estimates are not guaranteed. We are not responsible for delays caused by shipping carriers, severe weather, incorrect delivery information, or circumstances outside our control.

CONTACT US

For questions regarding your order or this policy, contact:

Peculiar Potting Co.

hello@peculiarpottingco.com